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Frequently Asked Questions — Software & ERP
Find answers to common questions about custom ERP development, software solutions, AI/ML services, pricing, timelines, and support from Techril.
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Pricing
7 questions
We offer transparent pricing based on project scope and complexity. For custom solutions, we provide one-time development costs with optional ongoing support contracts. No hidden fees, clear milestones, and flexible payment terms.
pricing model
transparent pricing
one-time cost
We offer both options based on project requirements. Fixed-price for well-defined projects with clear scope, and hourly billing for ongoing development, consultancy, or projects with evolving requirements.
fixed price
hourly billing
project scope
Our support services include bug fixes, security updates, performance monitoring, backup management, minor enhancements, technical consultation, and user training. Support packages can be customized based on your needs.
support services
maintenance
updates
training
Yes, we provide comprehensive training for your team including user manuals, video tutorials, hands-on training sessions, admin training, and ongoing support. We ensure your team is confident using the new system.
training
user manuals
tutorials
team training
Our delivery process includes requirement analysis, system design, development in sprints, regular demonstrations, testing, deployment, training, and post-deployment support. You're involved at every stage with regular updates.
delivery process
project management
sprints
We manage scope through clear documentation, change request processes, impact analysis, and transparent communication about costs and timelines. Minor changes are discussed; major changes go through formal approval.
scope management
changes
change requests
Your satisfaction is our priority. We work closely with you throughout development with regular reviews and feedback. If issues arise, we address them promptly. We stand behind our work and ensure you're happy with the final solution.
satisfaction guarantee
quality assurance
feedback
Support Team Available 24/7
Still Have Questions?
Can't find what you're looking for? Our team is here to help you with personalized assistance and expert guidance.
Our support team typically responds within 2-4 hours during business hours.
