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Frequently Asked Questions — Software & ERP
Find answers to common questions about custom ERP development, software solutions, AI/ML services, pricing, timelines, and support from Techril.
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Support
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You can reach us via email at info@techril.com, phone at +919063437343, WhatsApp, or through our website contact form. We provide multiple channels for your convenience and offer support during business hours.
contact support
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Our standard business hours are Monday to Saturday, 9:00 AM to 7:00 PM IST. We also provide extended support hours for critical issues and international clients across different time zones.
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Yes, we offer emergency support for critical issues that affect business operations. Emergency support is available through dedicated channels with faster response times for clients with active support contracts.
emergency support
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We typically respond to support requests within 2-4 hours during business hours. Critical issues receive immediate attention, while non-critical requests are handled within 24-48 hours based on support level agreements.
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SLA
Yes, we can provide references and case studies from previous clients (with their permission). You can also view our portfolio and testimonials on our website to understand our work quality and client satisfaction.
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Can't find what you're looking for? Our team is here to help you with personalized assistance and expert guidance.
Our support team typically responds within 2-4 hours during business hours.
